HFS Research recognized Sykes as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Continue reading Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report →

Hinduja Global Solutions Ltd. (HGS), a global leader in business process management, hosted Deputy First Minister of Scotland John Swinney at its’ centre in Selkirk, Scotland. Continue reading Scotland’s Deputy First Minister meets HGS Europe’s CEO in Selkirk →

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, has compiled the company’s top CX insights, ideas and trends to help companies kickstart their customer engagement in 2019. Continue reading TTEC Introduces Top Five Customer Experience Tools for 2019 →

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, is proud to announce that it has been named to FlexJobs’ annual list of the Top 100 Companies to Watch for Remote Jobs in 2019. Continue reading TTEC Named a Top 100 Company to Watch for Remote Jobs in 2019 →

Teleperformance, the global leader in outsourced omnichannel customer experience management announced it was honored with the 2018 Competitive Innovation and Leadership Award in the contact centre outsourcing industry in Brazil by Frost & Sullivan. Continue reading Teleperformance Wins Frost & Sullivan’s Competitive Strategy Innovation and Leadership Award in Brazil →

The public sector outsourcing market soared to a three-year high in 2018 as government organisations signed contracts worth £2.9 billion, according to the Arvato UK Outsourcing Index. Continue reading Government outsourcing spend reaches highest level since 2015 →