Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has attained the number three position in the ranking 2019 Best Workplaces Spain by Great Place to Work®. Continue reading Atento, Recognized as One of the Best Companies to Work for in Spain →

Serco Group, the international service company, has signed a new contract to provide field office support services to the US Pension Benefit Guaranty Corporation (PBGC). Continue reading Serco signs new $200m contract to support US Pension Benefit Guaranty Corporation →

ResQ, the privately owned UK contact centre business, is announcing that it is recruiting 150 more people to join its site in Seaham, County Durham. Continue reading 150 new jobs created in Seaham by ResQ. →

HFS Research recognized Sykes as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Continue reading Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report →

Hinduja Global Solutions Ltd. (HGS), a global leader in business process management, hosted Deputy First Minister of Scotland John Swinney at its’ centre in Selkirk, Scotland. Continue reading Scotland’s Deputy First Minister meets HGS Europe’s CEO in Selkirk →

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, has compiled the company’s top CX insights, ideas and trends to help companies kickstart their customer engagement in 2019. Continue reading TTEC Introduces Top Five Customer Experience Tools for 2019 →