TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won a bronze award in recognition of delivering European Customer Experience Excellence, after being named finalist across three categories at the ECCCSA Awards 2018, held in London. Continue reading TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards 2018 →

Ascensos, the Scottish-based contact centre management specialist, last night (Tuesday 27 November) landed an inaugural award at the European Contact Centre & Customer Service Awards. Continue reading Ascensos Isle of Wight named Europe’s number one Contact Centre Support Team →

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that the company won three of the Chief Learning Officer magazine’s Learning in Practice awards for demonstrating excellence in the design and delivery of workforce learning and development programs. Continue reading TTEC Earns Three Chief Learning Officer Learning In Practice Awards →

Leading contact centre Echo-U South is celebrating a recent contract win with life and pensions provider LV=. The news also coincides with the office’s first birthday milestone. Continue reading Echo-U South Celebrates New Contract Win with LV= →

Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in contact centre outsourcing. Over the course of several years, Webhelp has diversified its industry focus to include expertise in healthcare, travel, and B2B services. Continue reading Webhelp’s Market Expansion Strategies in the Contact Centre Outsourcing Market Earn it Accolades from Frost & Sullivan →