TTEC, a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won a bronze award in recognition of delivering European Customer Experience Excellence, after being named finalist across three categories at the ECCCSA Awards 2018, held in London.
The European Contact Centre and Customer Service Awards (ECCCSA) are the largest and longest running awards in the customer contact industry.
The awards are highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers, value their people, continually innovate to improve the customer experience, and operate efficiently and effectively, anywhere in Europe.
TTEC’s efforts in Europe were recognised with a bronze award for Best pan-European Contact Centre, comprising of operations across Sofia, Bulgaria and Belfast, Northern Ireland.
Additionally, the company was a finalist for Best Outsourced Contact Centre based in Europe (Sofia, Bulgaria) and Best Voice of the Employee Programme.
Iain Banks, VP, International Markets at TTEC commented “It’s a very proud day for TTEC in EMEA. To receive this prestigious award at such an elite awards programme is testament to the fantastic year we’ve had. The ECCCSA award is recognition of our operations in Bulgaria and Northern Ireland.”
Banks continued; “Having industry acknowledgement of our efforts and best practices in contact centre and customer experience excellence is incredibly satisfying. None of this would have been possible without the hard work of our brand ambassadors and CX consultants in managing business transformations for our clients across Europe.”
For more information on how TTEC is driving digital transformation and omnichannel customer experiences in EMEA, visit www.ttec.com/emea/