Outsourced utilities customer engagement specialist, Echo Managed Services has announced the UK launch of Aptumo – an innovative, cloud-based, multi-utility customer billing solution. Continue reading Echo launches Aptumo, a new SaaS customer billing solution for multi-utility market
Category Archives: Outsourcing
Eckoh wins new contract through Capita partnership worth £1.4m
Eckoh, the global provider of secure payment products and customer contact solutions, announces a new contract win with its UK channel partner, Capita Customer Management (“Capita”). This is Eckoh’s fifth significant contract win through the Capita channel since the partnership was created in 2013. Continue reading Eckoh wins new contract through Capita partnership worth £1.4m
Half of all finance back-office processes to be automated
More than two fifths (41 per cent) of finance back-office processes could be automated in the next five years, a new study from global customer services provider Arvato CRM Solutions and management consulting firm A.T Kearney has found. Continue reading Half of all finance back-office processes to be automated
Consumer Intelligence appoints Echo to handle mystery shopper brief
Consumer Intelligence has enlisted the expertise of Bristol-based specialist outsourcer Echo Managed Services to handle its outbound mystery shopper call service. The data analytics and insight company, which works on behalf of insurance and finance providers, approached Echo with a view to embed its mystery shopper operation, which makes calls to insurance providers’ quotation lines, into a specialist contact centre environment. Continue reading Consumer Intelligence appoints Echo to handle mystery shopper brief
From Glasgow to Durban – KURA (CS) continues expansion
Glasgow based, contact centre specialist Kura (CS) Limited and Trident Investments announce their joint venture based in Durban, South Africa. The business currently services clients in both the UK and Australia and will be called “Kura South Africa”. It employs around 100 people and has aspirations to grow substantially in the years ahead. The JV will invest significantly in both people and technology. Continue reading From Glasgow to Durban – KURA (CS) continues expansion
Capita secures contract extension with npower
Capita announces it has extended its existing contract to provide customer management services to npower until the end of 2021, in a deal worth over £40 million over three years. Continue reading Capita secures contract extension with npower