Capita announces it has extended its existing contract to provide customer management services to npower until the end of 2021, in a deal worth over £40 million over three years. Continue reading Capita secures contract extension with npower →

SYKES, a leading provider of multichannel demand generation and global customer engagement services, has expanded its footprint with the launch of SYKES India’s latest customer experience centre at Mantri Cosmos Gachibowli, Hyderabad. This new site adds to two existing sites in India: one at Mindspace, Hyderabad and the other in Bengaluru. Continue reading SYKES Strengthens Presence in India as Part of Strategic Growth Plan →

Arvato CRM Solutions has been named as a Leader for the second consecutive year, in an in-depth report from research and consulting firm Everest Group. Continue reading Arvato CRM Solutions named as a Contact Centre Outsourcing Leader for the second consecutive year →

TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, recently received the award for Best Nearshore Team from the Global Sourcing Association (GSA) in recognition of the company’s management of customer experience programs on behalf of a leading European technology provider. In addition, the company was named as a Top Performer 2018 in the Service Provider Challenger category. Continue reading TTEC Recognised by Global Sourcing Association for Best Nearshore Team →