Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services. Continue reading Arvato wins place on UK government contact centres framework
Category Archives: Outsourcing
Glasgow City Council awards seven year transformational ICT outsourcing contract to CGI
CGI has been selected by Glasgow City Council (GCC) to provide transformational IT services to enable the introduction of integrated digital services for the Glasgow area. This will result in an improved citizen digital experience across a range of council services whilst delivering new high speed broadband for schools and the local community. Continue reading Glasgow City Council awards seven year transformational ICT outsourcing contract to CGI
FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center in Baja California, Mexico. The site, located just minutes away from San Diego, California, is centered within the heart of Tijuana’s International Business Park and provides easy access and close proximity to the US-Mexico border crossing. Continue reading FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
Sitel to create 300 new jobs in Plymouth
With a nationwide network of contact centres, global outsourcing leader Sitel is one of the big employers in the South West. Continuing the growth of their well-established operation in Plymouth, Sitel is set to create a further 300 jobs in January and February 2018. Continue reading Sitel to create 300 new jobs in Plymouth
Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017
Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Mortgage BPS –Service Provider Landscape with Services PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017
Sanitas Trusts Atento to Strengthen its Commercial Strategy in Spain
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, will provide sales services to Sanitas, a leading company in healthcare and wellbeing services in Spain, strengthening the company dental insurance sales strategy. Continue reading Sanitas Trusts Atento to Strengthen its Commercial Strategy in Spain