Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Mortgage BPS –Service Provider Landscape with Services PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in Everest Group’s Mortgage BPS PEAK Matrix™ Assessment 2017
Category Archives: Outsourcing
Sanitas Trusts Atento to Strengthen its Commercial Strategy in Spain
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, will provide sales services to Sanitas, a leading company in healthcare and wellbeing services in Spain, strengthening the company dental insurance sales strategy. Continue reading Sanitas Trusts Atento to Strengthen its Commercial Strategy in Spain
Knoah Solutions Expands its Business within Honduras
Knoah Solutions, Inc., a global business process outsourcing company, announced they have expanded their operations in Tegucigalpa, Honduras, with the addition of another location. The expansion comes a year after opening their first location in the capital city. Continue reading Knoah Solutions Expands its Business within Honduras
Ardian acquires Business Process Outsourcing service provider CCC
Ardian, the independent private investment company, has signed an agreement to acquire Competence Call Center Group (CCC), one of the leading BPO service providers in Europe. The investment will be made via the Ardian Expansion Fund IV. The shares are being sold by the pan-European private equity firm Silverfleet Capital. Continue reading Ardian acquires Business Process Outsourcing service provider CCC
Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™
Convergys, a global leader in customer management, announced another step forward in its Conversational platform, Intelligent Voice Portal 10, which delivers human-like virtual assistant technology to customers through popular IoT devices such as Amazon Echo™ and Google Home™. Continue reading Convergys Delivers Human-Like Virtual Assistant Experiences with Amazon Echo™ and Google Home™
HGS Opens Its Flexible Work@Home Platform to New Customers Across Canada
Hinduja Global Solutions Limited (HGS), a global leader in customer experience management, announced the expansion of its Work at Home platform designed to provide greater flexibility to employees and clients. Continue reading HGS Opens Its Flexible Work@Home Platform to New Customers Across Canada