Four Seasons Health Care – one of Britain’s largest care home groups – has appointed outsourced customer contact specialist, Echo Managed Services to manage and develop its dedicated enquiry line for prospective customers. Continue reading Four Seasons Health Care appoints Echo to manage dedicated new customer helpline
Category Archives: Outsourcing
Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland
Teleperformance, the global leader in outsourced omnichannel customer experience management, is delighted to announce that Teleperformance UK has been awarded a new contract for NHS Blood and Transplant. Continue reading Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland
Mindpearl Essen opening 1st November
Mindpearl, award winning international contact centre outsourcer, is expanding its global footprint with the opening of its newest contact centre in Essen, Germany. Continue reading Mindpearl Essen opening 1st November
Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
A new customer contact centre on the Isle of Wight, announced earlier this year by Scottish-based contact centre management specialist, Ascensos, was officially opened today by Her Majesty’s Lord-Lieutenant of the Island, Major General Martin White CB CBE JP. Continue reading Isle of Wight’s Lord-Lieutenant Performs Official Opening of Ascensos Contact Centre
Society for Education and Training appoints Echo to improve online customer service
The Society for Education and Training (SET) is developing its partnership with outsourced customer contact specialist, Echo Managed Services, to continue to improve its online customer service and help boost membership. With over 16,000 members, SET is the largest professional membership organisation for teachers and trainers in the UK. Continue reading Society for Education and Training appoints Echo to improve online customer service
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design
Outsourced customer contact centre, Ventrica was celebrating on Tuesday evening as it hosted a Champagne reception to mark the official opening of its second site in Southend. The new 14,000sq. Ft. premises is close by to its existing contact centre in the town with both offices boasting stunning interiors and sea views. The new facility will immediately create 180 new jobs with further growth planned in the next two years. Continue reading Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design