Decagon, the leader in conversational AI agents for concierge customer experiences, announced Duet Autopilot, the first agent to deliver automatic and verifiable self-improvement for CX agents. Continue reading Decagon Introduces Duet Autopilot, the First Verified Self-Improving AI Agent for CX
Daily Archives: June 9, 2026
NiCE Announces the Future of AI-Powered CX
NiCE announced a fundamental shift in customer experience: with agentic AI native at the core of its platform, enterprises can now run AI agents, human teams, workflows, data, and systems as one intelligent operating model. Continue reading NiCE Announces the Future of AI-Powered CX
Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™
Salesforce, the #1 Agentic CRM, announced a landmark partnership, becoming an Official Tournament Supporter of the FIFA World Cup 2026™ in North America and Europe and the FIFA Women’s World Cup 2027™ in North America and the host country Brazil. Continue reading Salesforce to Transform Fan Engagement and Tournament Operations at FIFA World Cup 2026™ and FIFA Women’s World Cup 2027™