Acticall Sitel Group, a world-leading provider of customer experience solutions, announced an unprecedented partnership with Dial-Once, a telecom, web and mobile solutions startup, to bring smart contacting capabilities to its more than 146 contact centers across the globe. These capabilities optimize the customer experience by directing incoming calls to an enhanced digital interface to quickly categorize and solve customer inquiries. Continue reading Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience within Global Contact Centres
Category Archives: Outsourcing
Moneypenny diversifies with new Live Chat service
Moneypenny, the UK’s leading outsourced communications provider, is further expanding its business with the launch of its new Live Chat service. Available 24/7 on either a fully outsourced basis, or as overflow support, the service enables customers to instantly converse with a real person using Live Chat software on Moneypenny clients’ websites as an alternative to a phone call. Continue reading Moneypenny diversifies with new Live Chat service
Newcastle Contact Centre Announces 155 Seasonal Jobs
Job seekers in the region are being given the opportunity to earn extra money in the lead-up to Christmas as Newcastle-based Echo-U prepares for one of its busiest periods. The Tyneside contact centre is looking to fill 155 temporary customer service representative roles working across its largest client, DPD, to handle an increase in demand as more parcels are sent. Continue reading Newcastle Contact Centre Announces 155 Seasonal Jobs
“Good sports” at Ascensos Contact Centre
Ascensos’ new contact centre on the Isle of Wight went “live” for the first time today (Monday 25th September) as its first intake of 60 team members started handling enquiries for the first time on behalf of sports retailing giant, JD Sports. The new facility, located in Cowes will ultimately handle inbound telephone, email and online enquiries on behalf of a range of blue chip retailers including: JD Sports, GAME and Argos. Continue reading “Good sports” at Ascensos Contact Centre
Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
Conduent Incorporated, a leading business services provider, has recently earned strong positions in four Everest Group research reports focused on multiple industries. From banking and healthcare, to automation and outsourcing, Conduent is well positioned to transform businesses through innovation, expertise and valued partnerships. Continue reading Conduent’s Work in Banking, Healthcare, and Business Services Recognized by Everest Group
Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint
Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding. The company is experiencing rapid growth as demand for compliant digital and mobile solutions for customer on-boarding and identification increases in parallel with strengthening regulatory requirements which are being enforced to protect consumers upon subscription to a company or service. Continue reading Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint