The private sector outsourcing market soared to a three-year high in 2017 as businesses signed contracts worth £4.93 billion, according to the Arvato UK Outsourcing Index. Continue reading Private Sector outsourcing market hits three-year high →

IAOP® announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The lists were released during IAOP’s OWS18, held at the Renaissance Orlando at SeaWorld, in Orlando, Florida. Continue reading IAOP Releases the 2018 Global Outsourcing 100 and World’s Best Outsourcing Advisors →

FCR, the premier provider of outsourced live agent call centre and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact centre in Europe. The short list of countries FCR is considering for its newest contact centre include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US. Continue reading FCR Announces Plans For Future European Expansion →

Leading contact centre Echo-U is celebrating after ringing in the New Year with four new appointments as it strengthens its team at its Newcastle-based HQ. Continue reading Contact centre’s ambitious growth plans calls for new appointments →

Network Rail has appointed outsourced customer contact specialist, Echo Managed Services, to manage its 24-hour helpline, helpdesk and out-of-hours media services across a range of contact channels including voice, email, web chat and social media. Continue reading Echo wins £6.3m customer service contract with Network Rail →