giffgaff, the community-run network, and Firstsource Solutions, the customer experience expert, together have won the award for Best Personal Entertainment and Telecoms at the prestigious UK Complaint Handling (UKCH) Awards. The UKCH Awards recognise and celebrate organisations, teams and individuals who achieve excellence in managing consumer complaints.
giffgaff and Firstsource Solutions beat off national competition to win the award in recognition of their partnership, which has delivered record breaking results for the telecoms company in a highly competitive marketplace. giffgaff and Firstsource’s win was announced at a ceremony held in London.
The UKCH accolade is the latest in a series of wins for giffgaff and Firstsource’s partnership, which has previously been recognised at the European Contact Centre & Customer Service Awards and the UK Customer Experience Awards.
Commenting on the win, Rajesh Subramaniam, MD and CEO at Firstsource Solutions, said: ‘‘I’m delighted that Firstsource’s work with giffgaff has continued in its awards success and has been recognised at the UK Complaint Handling Awards. Credit goes to the dedication of the brilliant teams at giffgaff and Firstsource – a huge congratulations to everyone involved!’’