PRESS RELEASE: Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with energy giant Scottish Power. This new win will see Kura grow its employee base to 1,800 and add two additional sites, one of which will be its first site in England. The first, which opened in early February, is based in Forres in Morayshire. The second is in the Sefton area of Liverpool. Continue reading Explosive growth sees Kura add an additional 700 seats to contact centre portfolio →

PRESS RELEASE: Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates. Echo’s experienced advisors have been trained to deliver a consistent brand experience across Caring Homes’ entire estate of 62 homes; handle sensitive and potentially distressing enquiries with empathy and understanding; and engage potential customers to provide the correct information and advice for their unique circumstances from the initial point of contact. Continue reading Caring Homes improves enquiry handling and conversions with the help of Echo →

PRESS RELEASE: Anchor has chosen Coldharbour Time and Attendance software from Civica to provide a workforce management solution for its 120 care homes. The new solution offers touch screen capabilities using fingerprint recognition, to enable verification of staff attendance, ensuring absence, sickness and holiday rules concerning pay are correctly applied, to increase cost-efficiencies. Continue reading Civica strengthens Anchor partnership with workforce management contract →