PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide. This recognition comes as Firstsource posted strong results in the quarter ending December 2016, with YOY growth of 8.2% compared the same period the previous year. Continue reading Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide
Category Archives: Outsourcing
NelsonHall recognizes Intelenet® Global Services as a Leader in Customer Management Services Analytics
PRESS RELEASE: International Business Process Outsourcing (BPO) provider, Intelenet® Global Services, has been recognized by NelsonHall as a Leader in Customer Management Services (CMS) Analytics. Intelenet® Global Services’ customer management services include speech, text and social media analysis, as well as the growing field of predictive analytics. Continue reading NelsonHall recognizes Intelenet® Global Services as a Leader in Customer Management Services Analytics
New Webhelp Site Opened By Madagascar’s President
President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President
Acticall Sitel Group: a Successful Combination, One Year After Acquisition
PRESS RELEASE: One year after Groupe Acticall acquired SITEL Worldwide Corporation, the newly created Acticall Sitel Group has successfully combined the DNA of both companies: Sitel’s 30 years of proven experience, expansive global footprint and unrivaled client diversity and Acticall’s entrepreneurial mindset, focus on innovation and digital vision. It is now fully operational in all markets. Continue reading Acticall Sitel Group: a Successful Combination, One Year After Acquisition
Vodafone to create 300 new jobs with Webhelp
Vodafone will be creating 300 new customer service roles over the next two years at the Kilmarnock and Cardiff sites of Webhelp, the leading global customer experience and business process outsourcing company. Continue reading Vodafone to create 300 new jobs with Webhelp
CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution
PRESS RELEASE: CGI has been awarded a contract by the Netherlands’ National Police to develop and maintain Burgernet 2.0—the next generation of a digital community policing solution developed by CGI in 2009 and used across the Netherlands since then. Using mobile technology, the Burgernet solution provides citizens, municipalities and the police with a digital collaboration platform to work together to combat crime and enhance the safety of local communities. Continue reading CGI chosen by the Netherlands’ National Police to evolve successful digital community policing solution