PRESS RELEASE: Global BPO provider Hinduja Global Solutions (HGS), has expanded its partnership with Avaya to provide a high performance contact centre platform for its international customers. The enhancement brings further cost savings and service improvements for 10,000 voice based contact centre seats that serve customers in the US, Europe and Asia Pacific. Continue reading HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery
Category Archives: Outsourcing
Civica strengthens Anchor partnership with workforce management contract
PRESS RELEASE: Anchor has chosen Coldharbour Time and Attendance software from Civica to provide a workforce management solution for its 120 care homes. The new solution offers touch screen capabilities using fingerprint recognition, to enable verification of staff attendance, ensuring absence, sickness and holiday rules concerning pay are correctly applied, to increase cost-efficiencies. Continue reading Civica strengthens Anchor partnership with workforce management contract
Customer Services dominated UK Outsourcing Market in 2016 – Arvato 2016 Index
PRESS RELEASE: Customer services dominated the UK outsourcing market in 2016 while the sector remained stable in the face of high economic and political volatility, according to the Arvato UK Outsourcing Index. Continue reading Customer Services dominated UK Outsourcing Market in 2016 – Arvato 2016 Index
Firstsource expands strategic partnership with Sky in new ten year deal
PRESS RELEASE: Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to expand its existing partnership with Sky, Europe’s leading Entertainment Company. Continue reading Firstsource expands strategic partnership with Sky in new ten year deal
FM Outsource launch Cost Reduction Calculator
PRESS RELEASE: FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. Continue reading FM Outsource launch Cost Reduction Calculator
Televerde Celebrates Living Wage Commitment
PRESS RELEASE: The Poverty Alliance is delighted to welcome Televerde as an accredited real Living Wage employer. The Living Wage commitment provides that everyone working at Televerde, regardless of whether they are permanent employees or third-party contractors on site, receive a minimum hourly wage of £8.45. Continue reading Televerde Celebrates Living Wage Commitment