Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics. Continue reading The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Category Archives: Case Study
The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics. Continue reading The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs
The RAC is the UK’s second largest automotive services company, generating nearly £500 million in revenue and employing 4,000 people. It provides a range of vehicle and breakdown services to over 8.8 million corporate customers and private members, and its 1,600 patrols carry out 2.3 million breakdown rescues a year. Continue reading Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs
Case Study: TalkTalk’s New Community Receives Global Recognition
TalkTalk wanted to transform the experience of its user community, recognising that their help and experience was at the heart of its digital strategy for all customers. After focus groups and gathering data it decided it wanted to “provide its customers with an easy to use, vibrant, visually appealing, next generation, P2P support experience, accessible to everyone, anywhere on any device”. Continue reading Case Study: TalkTalk’s New Community Receives Global Recognition
Case Study: TeleWare helps Akea Life Deliver Premier Medical Services
TeleWare, a leader in communications technology, has started working with innovative new concierge medical service Akea Life. Together they are offering patients and clinicians peace of mind and best practice customer service. Continue reading Case Study: TeleWare helps Akea Life Deliver Premier Medical Services
Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round
The well-used terms “sustainable” and “affordable” are not just empty words for Hastoe Housing. It prides itself on finding innovative solutions to enable local people to remain within their communities and now owns and manages over 7,000 homes in over 70 local authority areas. In 2011 they completed their 200th village scheme, confirming its position as the UK’s leading specialist rural housing association. Continue reading Case Study: Enghouse Helps Rural Housing Specialist Achieve 100% All Round