PCI Pal®, the global SaaS provider of secure payment solutions for business communications, is leveraging its technology to allow organisations to integrate secure payment options to Intelligent Virtual Assistants. Continue reading PCI Pal is Enhancing Contact Centre Payments Through the Power of AI
Category Archives: Technology
Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise
Verint® introduced Verint Enterprise Experience Management (XM) which offers powerful new capabilities to seamlessly deliver experience insights at scale across a brand’s customer touchpoints. Continue reading Verint Enterprise Experience Management Consolidates Customer Listening Posts and Unifies Unstructured Data Across the Enterprise
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme
Sabio Group has announced the launch of a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme. Continue reading Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme
45% of CX leaders are finding their legacy systems are prohibiting the customer experience
Dealing with legacy infrastructure can directly impact the agent and the customer experience. Continue reading 45% of CX leaders are finding their legacy systems are prohibiting the customer experience
Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
Verint® introduced more Verint Da Vinci™ AI capabilities to enable faster time-to-value, enrich business processes, and augment the human workforce. Continue reading Verint Da Vinci AI Leverages the Latest Artificial Intelligence Innovations
Momentive names Eric Johnson CEO and announces plans to return to iconic SurveyMonkey brand
Momentive, the maker of SurveyMonkey, announced that it will return to its iconic SurveyMonkey brand name under the direction of new CEO Eric Johnson. Departing CEO Zander Lurie recently stepped down after seven years leading the company. Continue reading Momentive names Eric Johnson CEO and announces plans to return to iconic SurveyMonkey brand