SAP Emarsys announced a new channel, Mobile Wallet, to expand its suite of omnichannel capabilities that empower brands to engage with customers anywhere. Continue reading SAP Emarsys Introduces Mobile Wallet for Personalized Customer Loyalty Experience
Category Archives: Technology
Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Twilio and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. Continue reading Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Mosaicx Launches New Agent Program to Help Businesses Harness the Power of Conversational AI
Mosaicx, a cloud-based conversational AI solution, announced the launch of the new Mosaicx Agent program. Through the program, the Mosaicx sales team will partner with agents who have identified companies struggling to understand their AI options and together present the best Mosaicx solution to fit their needs. Continue reading Mosaicx Launches New Agent Program to Help Businesses Harness the Power of Conversational AI
Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
Genesys® announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and operational insights using the power of Large Language Models (LLMs) as a force multiplier for employees. Continue reading Newest Genesys Generative AI Capabilities Boost Power of Experience Orchestration
SugarCRM and sales-i Announce Strategic Partnership
SugarCRM, provider of the award-winning AI-driven CRM platform, announced a new partnership with sales-i to improve B2B sales performance within the manufacturing, wholesale, and distribution sectors via enhanced customer insights, analytics, and intelligence, powered by artificial intelligence and machine learning. Continue reading SugarCRM and sales-i Announce Strategic Partnership
NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
NICE announced the launch of three new solutions as part of Enlighten, the trusted AI for business, purpose-built for the Customer Service environment. Continue reading NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business