Tag Archives: Twilio

Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap

Twilio, the leading cloud communications platform announced it has acquired Ytica. A long time Twilio partner, Ytica provides highly customizable contact centre reporting, speech analytics and workforce optimization (WFO) software to enhance agent performance in the contact centre and provides businesses a unified view of the way they engage with their customers. Continue reading Twilio Acquires Ytica: Accelerates Twilio Flex Roadmap

Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps

Twilio, the leading cloud communications platform announced Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. Continue reading Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps

Twilio Study Finds Businesses Do Not Communicate As Well As They Think They Do

According to a new study released by Twilio, 81% of consumers complain that it is difficult to communicate with businesses, but only 34% of businesses acknowledge room for improvement. While most businesses focus their efforts on delivering a great product, too few businesses recognize the significant impact the communications experience has on their brand and revenue. Continue reading Twilio Study Finds Businesses Do Not Communicate As Well As They Think They Do

Twilio to Acquire Kurento WebRTC Media Server Technology

PRESS RELEASE: Twilio announced that it has entered into a definitive agreement to acquire proprietary WebRTC media processing technologies built by the team behind the popular Kurento Open Source Project. Upon completion of this transaction, the team behind Kurento will join Twilio to lead the integration of the new technologies and enable the development of advanced video in web and mobile applications.

Continue reading Twilio to Acquire Kurento WebRTC Media Server Technology

Twilio Study finds that 9 out of 10 consumers globally want to message with brands

PRESS RELEASE: Twilio released the results of its Global Mobile Messaging Consumer Report. The results show that while 9 out of 10 consumers want to use messaging to communicate with brands, less than half of global businesses have the infrastructure in place to fulfill this customer demand.* Twilio surveyed more than 6,000 consumers across 3 continents including North America, Europe and Asia. Continue reading Twilio Study finds that 9 out of 10 consumers globally want to message with brands

Twilio Launches “Add-Ons” – Pre-Integrated Partner Technologies available through the Twilio API – at Signal conference

PRESS RELEASE: Twilio announced Twilio Add-ons, an easy way for developers and businesses to access partner technologies that have been pre-integrated with the Twilio API. Available from the Twilio Marketplace, Add-ons provide builders with many new capabilities to enhance their Twilio applications such as sentiment analysis of text messages, speech to text transcription for phone calls, and insight into user demographic data based on phone number. Continue reading Twilio Launches “Add-Ons” – Pre-Integrated Partner Technologies available through the Twilio API – at Signal conference

Twilio Announces Twilio Interconnect, the Private Connection Between the Enterprise and the Twilio Cloud Communications Platform

PRESS RELEASE: Twilio announced the launch of Twilio Interconnect, which enables private connectivity between Twilio and an enterprise’s on-premise infrastructure and applications. With Twilio Interconnect, enterprises deploying communications in the cloud can meet the most stringent network requirements for controlling quality and security. Continue reading Twilio Announces Twilio Interconnect, the Private Connection Between the Enterprise and the Twilio Cloud Communications Platform

Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

PRESS RELEASE: Twilio, the developer platform for communications, today announced that it has closed a $130 million Series E round. Fidelity and T. Rowe Price led the round, together with new investors Altimeter Capital Management and Arrowpoint Partners, as well as strategic investors Amazon.com and Salesforce Ventures. Twilio will use the additional capital to accelerate its product roadmap, such as the recently announced Real-time Communications Suite, which includes Video and IP Messaging products. Continue reading Twilio Closes $130 Million Series E Round – Financing Led by Fidelity and T. Rowe Price, Adds Strategic Investors Amazon.com and Salesforce Ventures

Major Retailer eXtra Boosts Customer Experience With Altitude Software

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced that eXtra, Saudi Arabia’s largest consumer electronics and home appliance retailer, has implemented a world-class contact centre to improve operational efficiency and customer experience. Continue reading Major Retailer eXtra Boosts Customer Experience With Altitude Software