Tag Archives: Twilio

PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants

Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants

Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership

Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership

Twilio Unveils Segment for Healthcare & Life Sciences

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced the general availability of Twilio Segment for Healthcare & Life Sciences, a HIPAA-eligible customer data platform (CDP) that can improve patients’ experiences and health outcomes by unifying Protected Health Information (PHI) data across their entire care journey. Continue reading Twilio Unveils Segment for Healthcare & Life Sciences

Twilio Expands Customer Engagement Platform to Strengthen Digital Businesses in Face of Macroeconomic Headwinds

Twilio, the Customer Engagement Platform (CEP) that drives real-time, personalized experiences for today’s leading brands, announced a lineup of products and enhancements designed to equip businesses with the technology they need to build profitable, long-term, direct relationships with customers – an imperative in this economic moment. Continue reading Twilio Expands Customer Engagement Platform to Strengthen Digital Businesses in Face of Macroeconomic Headwinds

One in five Brits haven’t had a positive interaction with customer service in the last year, research finds

Twilio, the leading customer engagement platform, has launched new research which finds that British consumers will go to extreme lengths to have their issues taken seriously by customer service teams. Continue reading One in five Brits haven’t had a positive interaction with customer service in the last year, research finds

BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced that BSH Home Appliances Group, the largest manufacturer of home appliances in Europe, will leverage Twilio Flex, a cloud-based contact centre, to revamp its entire digital infrastructure within their customer service organization. Continue reading BSH Home Appliances Group Chooses Twilio To Revamp Its Digital Customer Engagement Experience