Bloomreach, the world’s #1 Commerce Experience Cloud, announced businesses using Bloomreach Engagement can now enhance their SMS communications by leveraging their data in Bloomreach to send more personalized messages through Attentive. Continue reading Bloomreach Helps Marketers Upgrade Their Omnichannel Strategy with New Attentive Integration
Category Archives: Technology
Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Mphasis, an IT solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. Continue reading Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has announced the integration of the sentiment analysis software Jabra Engage AI into its storm® platform. Continue reading Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration
Qualtrics Announces General Availability of New Frontline Care Solutions
Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact centre innovations: Qualtrics Real-Time Agent Assist (RTAA), Automated Call Summaries (ACS), and Frontline Team Assist. Continue reading Qualtrics Announces General Availability of New Frontline Care Solutions
New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Qualtrics, the leader and creator of the experience management category, announced new capabilities in Qualtrics Pulse, the solution for frequent employee listening. Continue reading New Qualtrics Pulse Innovations Help Leaders Stay in Step With Employee Feedback and Drive Better Outcomes
Hootsuite releases enhanced Inbox to streamline social media customer service
As the global leader in the social media management space, Hootsuite understands the wild nature of social and the flurry of messages and conversations that social marketers are constantly struggling to manage. Continue reading Hootsuite releases enhanced Inbox to streamline social media customer service