NICE announced that it has been recognized as the Technology Leader in the Quadrant Knowledge Solutions (QKS) 2022 SPARK Matrix™: Workforce Engagement Management (WEM). Continue reading NICE CXone Named the Technology Leader in 2022 SPARK Matrix™: Workforce Engagement Management (WEM) Report
Category Archives: Technology
Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
Medallia, the global leader in customer and employee experience, announced a new partnership with Cresta and expanded integrations with LivePerson and Five9. Continue reading Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT
CommBox, provider of the first and only SaaS-based omnichannel autonomous customer communications platform, announced the first in a series of AI-driven capabilities based on OpenAI’s ChatGPT integrated into its platform. Continue reading CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT
8×8 Adds New Contact Centre and Administrative Enhancements to 8×8 XCaaS Platform
8×8, a leading integrated cloud communications platform provider, announced enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact centre and unified communications platform to enhance the agent, administrator, and customer experience. Continue reading 8×8 Adds New Contact Centre and Administrative Enhancements to 8×8 XCaaS Platform
Sendbird Launches No-Code Chatbots Powered by ChatGPT for Web and Mobile Apps
Sendbird, the global conversations platform for mobile apps with over 300 million monthly active users, announced a new low-code API to supercharge chatbots with ChatGPT. Continue reading Sendbird Launches No-Code Chatbots Powered by ChatGPT for Web and Mobile Apps
TeamViewer launches next generation remote access and support solution with 1-click sessions, web client and increased security
TeamViewer launched the next generation of its iconic remote access and support solution, used by hundreds of millions of people across the globe. Continue reading TeamViewer launches next generation remote access and support solution with 1-click sessions, web client and increased security