The results of a new survey into the customer service industry have today been released, revealing a growing call from UK consumers for brands to find ways to fix declining levels of customer satisfaction, particularly as customers become more unforgiving of poor service delivery. Continue reading CommBox survey: UK consumers call on AI to save “broken” customer service
Tag Archives: CommBox
CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
CommBox, the pioneer in AI-powered customer communications, is launching its new generative AI solution. Continue reading CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by 40%
CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT
CommBox, provider of the first and only SaaS-based omnichannel autonomous customer communications platform, announced the first in a series of AI-driven capabilities based on OpenAI’s ChatGPT integrated into its platform. Continue reading CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT