Nuance announced it has been recognized for the third consecutive year as the highest-rated vendor in Opus Research’s Enterprise Intelligent Assistants (EIA) Decision Makers’ Guide1. Continue reading Nuance Earns Highest Score in Opus Research’s 2019 Enterprise Virtual Assistants Evaluation
Category Archives: Technology
Celonis Raises Approximately $290 Million to Extend Market Leadership in Process Excellence Software
Celonis, the market leader in AI-enhanced Process Mining and Process Excellence software, announced that it raised approximately $290 million in Series C funding, valuing the company at $2.5 billion. Leading global enterprises including 3M, Airbus, Danaher, L’Oréal, Lufthansa, Siemens, and Uber rely on Celonis to improve the efficiency of their finance, supply chain, IT, sales, and customer service functions. Continue reading Celonis Raises Approximately $290 Million to Extend Market Leadership in Process Excellence Software
PCI Pal urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance
With just 36.7% of organisations actively maintaining PCI DSS programmes in 2018, PCI Pal®, the secure payments provider to contact centres, is urging security and compliance bosses to embrace modern cloud strategies, combined with rigorous updates and testing to make year-round PCI compliance an easier task to bear. Continue reading PCI Pal urges businesses to remove ‘tick box’ mentality to ensure year-round PCI DSS compliance
Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement
Acquire, the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding. The latest round was led by S28 Capital with participation from Fathom Capital and NHN Ventures. Continue reading Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement
Airship Unveils Airship Journeys, Offering Brands Revolutionary Simplicity to Create, Manage and Optimize Cross-Channel Customer Experiences for the Mobile Era
Customer engagement company Airship introduced Airship Journeys, a new visual interface that makes customer engagement simpler and dramatically more effective for the marketer. Continue reading Airship Unveils Airship Journeys, Offering Brands Revolutionary Simplicity to Create, Manage and Optimize Cross-Channel Customer Experiences for the Mobile Era
Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership
Amazon Web Services, Inc. (AWS), an Amazon.com company, the global leader in infrastructure cloud computing, and Salesforce (NYSE: CRM), the global leader in Customer Relationship Management (CRM) announced an expansion of their global strategic partnership. Continue reading Salesforce and Amazon Web Services (AWS) Expand Global Strategic Partnership