SAP announced new features for its SAP C/4HANA suite of leading customer experience (CX) solutions to help businesses and organizations establish more personalized relationships. Continue reading SAP Strengthens CX Suite to Help Customers Close the Experience Gap →

Puzzel, a leading European omni-channel cloud contact centre software provider announced the completion of a majority recapitalisation and growth investment from Marlin Equity Partners (“Marlin”), a global investment firm with over $6.7 billion of capital under management. Continue reading Puzzel receives growth investment from Marlin Equity Partners →

Semafone, the leading provider of data security and compliance solutions for call and contact centres, today announced that its flagship solution, Cardprotect (version 4), is now validated by the Payment Card Industry Security Standards Council (PCI SSC) against the latest version of the Payment Application Data Security Standard (PA-DSS). Continue reading Semafone sets industry standard with highest level of payment card data security: Payment Application Data Security Standard (PA-DSS) certification →

Talkdesk, the cloud contact centre for innovative enterprises announced that Via, the leading provider and developer of on-demand shared ride technology, selected Talkdesk Enterprise Cloud Contact Center to support its growing customer service operations. Via has experienced significant growth and is partnering with Talkdesk to provide superior customer experience as the global company scales. Continue reading Talkdesk innovations to power Via phone support →

3CLogic, a leading provider of cloud contact centre software for enterprise businesses announced its newest offering for ServiceNow®, as it continues to extend its existing native integration with the service management platform. Continue reading 3CLogic Announces New Omnichannel Integration with ServiceNow Digital Workflows and Agent Workspace →