Punchh, the leader in digital marketing solutions for physical retailers announced the launch of Punchh Deep Sentiment Analysis. The new product allows brands to extract valuable insights from customer reviews using Punchh’s natural language comprehension engine built with industry-leading deep learning and artificial intelligence. Continue reading Punchh Launches Deep Learning and Artificial Intelligence “Customer Sentiment Analysis”
Category Archives: Technology
Adobe and Software AG Partner to Advance Customer Experience Management
Adobe and Software AG announced a partnership to help companies transform their customer experience management (CXM) by bringing together customer data from across multiple enterprise systems into a centralized and actionable real-time customer profile. Adobe and Software AG will create integrations between Adobe Experience Platform and Software AG’s webMethods Integration and API management services. Continue reading Adobe and Software AG Partner to Advance Customer Experience Management
Appian and UiPath Partnership Unifies the Modern Workforce of People and Software Robots
Appian, a leader in low-code application development, and UiPath, the leading enterprise robotic process automation (RPA) software company announced a technology alliance to drive fast and high-impact digital automation for enterprises. The partnership includes a no-code integration between Appian and the UiPath platform that is now available on the Appian AppMarket. Continue reading Appian and UiPath Partnership Unifies the Modern Workforce of People and Software Robots
Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System
Noetica – A British company, developing software products for the global contact centre market announced that it has been granted a U.S. Patent (US 10,277,740 B2) for Live Person Detection in an Automated Calling System. The Live Person Detection (LPD™) solution uses real-time artificial intelligence (AI) to guarantee a contact centre can accurately detect answering machines of all type while never making a single silent call. Continue reading Noetica Granted U.S. Patent for Live Person Detection in an Automated Calling System
“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds
Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact centre. Continue reading “Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds
SYNNEX Corporation to Bring Workplace by Facebook to the IT Channel
SYNNEX Corporation, a leading business process services company announced it has signed the first U.S. distribution agreement to bring Workplace by Facebook to the IT Channel. Workplace combines next-generation technology and easy-to-use features to make business better by creating connect companies where people are closer, teamwork is faster and culture is stronger. Continue reading SYNNEX Corporation to Bring Workplace by Facebook to the IT Channel