Puzzel has announced new functionality in the latest release of its cloud-based contact centre solution, designed to facilitate the agent experience and provide a far greater choice of social media communications options for customers. Continue reading Puzzel ramps up social media capabilities with direct links to WhatsApp and Trustpilot.com
Category Archives: Technology
IP Integration bolsters its cloud-based portfolio with Genesys
IP Integration (IPI), the digital contact centre specialist announced that it is now partnering with Genesys in order to provide its customers with the widest choice of best-of-breed, cloud-based contact centre solutions. Continue reading IP Integration bolsters its cloud-based portfolio with Genesys
VOSS-4-UC Version 19.1.1 Becomes Generally Available
VOSS Solutions announced the general availability of VOSS-4-UC v19.1.1; the latest major release of the VOSS UC management tool that specializes in automation extension and dynamic communications workflow automation. Continue reading VOSS-4-UC Version 19.1.1 Becomes Generally Available
Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement
Clarabridge Inc., the leading provider of Customer Experience Management (CEM) solutions for the world’s top brands, revealed new digital customer care innovations at its 11th annual Clarabridge Customer Connections (C3) conference. Continue reading Clarabridge Unveils New Customer Experience Innovations to Drive Digital Engagement
Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre
Serenova announced a strategic partnership with Key IVR, a prominent cloud-based secure payment provider for the contact centre. The partnership enables Serenova to offer an agent-assisted payment solution via the cloud for today’s customer focused organizations. Now even the most complex contact centres can have access to a fully-integrated, flexible solution designed to ensure their organization’s contact centre agents are never exposed to sensitive payment and card holder data. Continue reading Serenova Announces Partnership with Key IVR to Secure Payment Collection in the Contact Centre
LivePerson releases world’s first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building
LivePerson, a leading provider of conversational commerce solutions announced the general availability (GA) of its new Conversation Builder technology, the world’s first all-in-one platform for building enterprise-scale chatbots. Conversation Builder is a dramatically faster way for brands to create conversational AI. Continue reading LivePerson releases world’s first collaborative AI technology, empowering all staff in an enterprise to assist technologists with bot building