Calabrio, the customer experience intelligence company introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Continue reading Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite →

Cirrus Response , award-winning supplier of omni-channel cloud Contact Centre Solutions is showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience. Continue reading Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7 →

Masergy, a leading provider of secure SD-WAN, cloud communications, and managed security solutions, announced the launch of a new Artificial Intelligence (AI)-powered virtual agent. Continue reading Masergy Launches New AI-Powered Intelligent Virtual Agent →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced, RingCentral Persist™, a new solution that enables enterprise customers to maintain communications services in case of an Internet failure at a customer’s location. Continue reading New RingCentral Persist Solution Maintains Services in the Event of Internet Outage at Customer Locations →

Based on its recent analysis of the European AI-enhanced customer self-service market, Frost & Sullivan recognises Creative Virtual with the 2019 European Product Leadership Award for its AI-powered conversational platform for customer experience, V-Person. Its virtual agent, chatbot, and live chat solutions empower enterprises to deliver a personalised, consistent, accurate, and seamless omnichannel engagement. Continue reading Creative Virtual Commended by Frost & Sullivan for V-Person, Its AI-powered Conversational Platform for Customer Experience →