Twilio announced it has launched an app on Salesforce AppExchange that allows organizations using Salesforce to easily send and receive SMS messages directly from their Salesforce CRM. Hundreds of customers, including LiveDifferent, Philadelphia School Partnership, and CauseMic are already using Twilio for Salesforce to engage their customers and constituents. Continue reading Twilio for Salesforce Offers an Enhanced Way to Engage Customers via SMS
Category Archives: Technology
UJET Continues Unparalleled Pace of Innovation with Added Text, Chat and Feedback Capabilities
UJET, Inc., the company that is reimagining customer support with multi-channel solutions that fully leverage smartphone-era technology and intelligent automation announced the general availability of new enhancements to the UJET Customer Support Platform. Continue reading UJET Continues Unparalleled Pace of Innovation with Added Text, Chat and Feedback Capabilities
Mitel Brings Accessible Mobile Cloud Communications and Collaboration Technology to Small Businesses
Mitel® announced the launch of its MiVoice Office Mobile Application, a cloud-based communications and collaboration solution for small businesses. The easy-to-use, all-in-one solution makes it simple for dispersed and on-the-go teams to stay connected and be more responsive to customers regardless of location. Continue reading Mitel Brings Accessible Mobile Cloud Communications and Collaboration Technology to Small Businesses
IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
IP Integration (IPI), the digital contact centre specialist announced it is partnering with Blue Prism, a leader in Robotic Process Automation (RPA) software. Continue reading IP Integration partners with Blue Prism to bring intelligent automation to the contact centre
West Corporation Launches VoiceMaxx Cloud Calling (Cisco BroadCloud)
West Corporation, a global leader in technology-enabled services, introduces VoiceMaxx® Cloud Calling, a Cisco® BroadCloud hosted calling solution designed for midmarket organizations. Continue reading West Corporation Launches VoiceMaxx Cloud Calling (Cisco BroadCloud)
Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering
Vonage, a business cloud communications leader, has announced the launch of its newest contact centre solution, CX Cloud Express. Designed as an expansion of the Company’s flagship cloud-native platform, Vonage Business Cloud (VBC), CX Cloud Express is a CRM-integrated contact centre solution specifically architected to enable businesses to deliver great customer, agent and employee experiences. Continue reading Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering