UBank has announced customers will soon have access to the world’s first digital home loan application assistant, powered by artificial intelligence (AI). Mia, short for My Interactive Agent, will begin taking customer questions in late February 2019, and aims to create a smarter, simpler home loan application experience. Continue reading UBank Partners With FaceMe to Launch World’s First ‘Digital Human’ Home Loan Application Assistant
Category Archives: Technology
Chatbot reduces customer calls on bin collections by 25 per cent
An online chatbot has helped reduce the number of telephone queries about bin collections by 25 per cent, freeing up busy customer service staff at a local authority to focus on complex calls from residents. The artificial intelligence (AI) bot was launched by Redbridge Council in December 2018 to answer frequently asked questions about changes to Christmas and New Year waste and recycling collections. Continue reading Chatbot reduces customer calls on bin collections by 25 per cent
CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
CallTrackingMetrics, the world’s only call tracking and contact centre solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Continue reading CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance
Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes
“Customer Experience. Make it your game” – this is Damovo’s theme at this year’s CCW event in Berlin. A live demo at the Damovo booth (3G8/H7 in Hall 3) will show visitors how customers can set up their contact centre for the digital future and at the same time make customer communication more efficient. Continue reading Damovo to Demonstrate How the Customer Experience Can be Optimised through Automated Processes
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
Calabrio announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s workforce optimization (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Continue reading Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
SugarCRM champions collaboration and efficiency with its latest product updates
SugarCRM, the company that helps global organisations build better business relationships, has announced new customer-driven improvements to its core Customer Relationship Management (CRM) application, as well as its industry-leading Customer Journeys. Continue reading SugarCRM champions collaboration and efficiency with its latest product updates