Chatbox announced the launch of its new integrated messaging ecosystem. The Chatbox platform helps businesses deliver hyper-personalized, messaging-based customer experiences at scale across texting, chat and social channels. Continue reading Chatbox Launches Messaging Ecosystem for Personalized Customer Experiences at Scale →

Dialpad, the pure-cloud business communications provider announced it has raised $50 million in Series D funding. ICONIQ Capital led the round, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench, bringing Dialpad’s total funding to $120 million. Continue reading Dialpad Raises $50M in Series D Funding to Reinvent the Phone Call →

Pivotal Data, has seamlessly integrated OneVault’s voice biometric authentication solution into its contact centre solution as a value-added feature. According to Bruce Arnold, CEO at Pivotal Data, today’s hyper-connected consumers demand efficient service, quicker transactions and a frictionless experience when engaging with a contact centre. Continue reading Pivotal Data improves contact centre CX with advanced voice authentication →

SugarCRM Inc.®, the company that helps organizations build better business relationships announced new features for its cloud product portfolio that will enable its customers to improve their communication, processes and productivity. Continue reading SugarCRM focuses on collaboration, user experience and data privacy with new cloud release →

Topbox, a leading provider of omni-channel customer experience analytics software, announces that it has raised a significant amount of growth capital. The round was led by Telescope Partners, a growth equity firm based in San Francisco. Continue reading New Funding Provides Topbox with Fuel for Expansion and Innovation →

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has announced it has been approved as a supplier for UK Government’s latest G-Cloud framework, G-Cloud 10. Acceptance means the full portfolio of Genesys cloud solutions, including the PureEngage™, PureConnect™ and PureCloud® platforms, as well as Genesys Professional Services, are available to the public sector across the UK via G-Cloud 10. Continue reading Genesys omnichannel customer experience solutions now available on G-Cloud 10 →