Evergage announced the launch of Evergage SmartSurveysTM – enabling companies to design and deliver highly targeted surveys that improve customer relationships. With SmartSurveys, a full and first-of-its-kind Voice of the Customer (VoC) survey tool, companies can ask timely and contextually relevant questions tailored to each prospect or customer – and then use the response data to affect and improve experiences in real time, at the individual level. Continue reading Evergage Launches New Survey Tool – for Targeted, Smarter Surveys That Can Trigger In-the-Moment Personalization →

Kofax®, a leading supplier of software to automate and digitally transform information intensive processes announced the addition of artificial intelligence (AI), machine learning and other capabilities in its Kapow™ 10.3 Robotic Process Automation (RPA) software. Continue reading Kofax Robotic Process Automation Software Creates Smarter Robots →

Kofax®, a leading supplier of software to automate and digitally transform information intensive processes announced it was among the select companies that Forrester invited to participate in its 2018 Forrester Wave™ evaluation, The Forrester Wave™: Robotic Process Automation, Q2 2018. In this evaluation, Kofax was cited as a Strong Performer in RPA. The evaluation focused on three areas: Current Offering, Strategy and Market Presence. Continue reading Kofax Named a Strong Performer in Robotic Process Automation by Independent Research Firm →

With its latest update, Cyara is taking aim at one of the biggest customer-service frustrations: the loss of data when customers move from self-service to agent-assisted service, or from one channel to another. To earn customer loyalty and satisfaction, leading global enterprises know they must deliver consistent and personalized customer experiences across all touchpoints and at each step of their customer’s journey. Continue reading Cyara Empowers Contact Centres to Deliver Personalized Customer Journeys →

Twilio announced Twilio Build, a partner program designed from the ground up with an API-first, developer-first approach. Twilio Build delivers go-to-market support, certification and training programs, and a partner success team to support consulting and technology organizations as they partner with Twilio to innovate for their customers, grow their businesses, and transform the communications industry. Continue reading Twilio Launches Build: A Partner Program for an API-First World →