Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Continue reading Vonage Announces Vee a Virtual Assistant Chatbot
Category Archives: Technology
Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization
Bright Pattern, leading provider of omnichannel call center software, announced its integration with NICE WFO to help customers optimize operational performance and reduce cost through advanced workforce analytics. Bright Pattern’s enterprise customers are early adopters of the integration looking to improve customer experience and empower employees with powerful WFO tools. Continue reading Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Integrates with NICE Workforce Optimization
Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security
Jabra announced the launch of a new franchise of wireless headsets, establishing new standards for call quality, security and the number of staff who can simultaneously utilize headsets. Jabra Engage is engineered to be the world’s most powerful professional wireless headsets*. Continue reading Jabra launches Engage – the business headset engineered for ultimate call satisfaction and security
Australian Firm’s World First: AI-powered Video Chatbot
Australian pioneers Smart Video Australia have successfully developed the world’s first video AI chatbot. The system, designed to assist with onboarding, acquisitions, customer support and customer retention, combines the best of human engagement and AI reliability. Continue reading Australian Firm’s World First: AI-powered Video Chatbot
Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that MicroCorp, a premier value-added distributor of communications and cloud solutions, has joined its prestigious partner program. Building on its momentum in the channel, RingCentral continues to strengthen its program with strategic partners as enterprise demand for cloud communications solutions continues to rise. Continue reading Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions
Stefanini Invests in One of the Most Complete Cognitive Intelligence Platforms on the Market
Artificial intelligence and machine-learning technology were present at several panels during the world’s largest innovation and creativity event, SXSW, held in Austin, Texas in March. Stefanini—a $1B global IT provider—was present at the event, and reinforced its position that AI will play a key part in improving customer service in the coming years. Continue reading Stefanini Invests in One of the Most Complete Cognitive Intelligence Platforms on the Market