Recursive Labs, a developer and innovator of state-of-the-art customer engagement platforms used to facilitate real-time communication between online businesses and their customers, announced the unveiling of its new Request solution. Request is the first-of-its-kind customer engagement platform that incorporates live video to enhance online consumer communication. Continue reading Recursive Labs Unveils First-of-Its-Kind, Video-Based Customer Engagement Tool That Facilitates Online Communication in Real-Time →

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner, Inc. Continue reading Gartner Says 25 Percent of Customer Service Operations Will Use Virtual Customer Assistants by 2020 →

3Cinteractive (3C), the leading provider of mobile marketing services for enterprise businesses, announced the mobile industry’s first A2P Rich Communication Services (RCS) messaging engagement platform. This platform is an extension of 3C’s existing mobile engagement platform, enabling brands to orchestrate and deliver the next generation of A2P messaging created by RCS capabilities. Continue reading 3Cinteractive Announces Industry’s First RCS Business Messaging Engagement Platform →

Aspect Software announced a surge in customer interest in the company’s cloud solutions. In 2017, new logo wins totaled over 100, driven primarily by cloud-based WFO and contact center solutions. Also significant was the number of customer conversions and new logos for Aspect Via™, the company’s cloud-based customer engagement platform. Continue reading Aspect Software Announces Acceleration of Cloud Business, New Logo Growth, and Significant Momentum for Aspect Via™ →