RichRelevance, the global leader in omnichannel personalization unveiled a strategic personalization initiative to help companies create memorable experiences across the customer lifecycle. With RichRelevance Experience Personalization, digital business leaders can bridge marketing and commerce engagements to stage unique, memorable, and individualized experiences that drive loyalty and growth. Continue reading RichRelevance Launches the New Era of Experience Personalization
Category Archives: Technology
eGain enables conversational customer service through Facebook® Messenger™
eGain, the leading provider of cloud-based customer engagement solutions announced its integration with Facebook Messenger. Continue reading eGain enables conversational customer service through Facebook® Messenger™
New year, new products: Strong start to 2018 by Snom with three new products
IP telephony specialist and premium brand Snom Technology kicks off 2018 with three new products, one for each of its three main product groups of desk phones, mobile telephony and conferencing. A major highlight is no doubt the D785 IP phone which is now available for bulk orders, as is the new attractively designed and competitively priced M215 SC (single-cell) IP-DECT bundle. Continue reading New year, new products: Strong start to 2018 by Snom with three new products
TeleWare & Team Venti tie up in Skype for Business compliance solution
TeleWare announced that it has signed a new partnership with Team Venti, extending TeleWare’s partnering for growth philosophy into North America and beyond. The two specialist Microsoft Cloud partners have delivered a compliance solution that offers the ultimate one-stop compliance recording and analytics services for firms using Skype for Business. Continue reading TeleWare & Team Venti tie up in Skype for Business compliance solution
Synchronoss Technologies’ New Cloud, Messaging and Digital Offerings
Synchronoss will be offering demos of its updated lineup of solutions, including Personal Cloud, Content Transfer, Messaging Marketplace, Email, and Digital Channels at CES 2018. These demos will take place in The Chairman’s Salon at the Wynn Hotel in Las Vegas from January 9 -12, 2018. Continue reading Synchronoss Technologies’ New Cloud, Messaging and Digital Offerings
NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
NICE inContact, a NICE business announced that Ovum, a leading research firm, has identified the company as a market leader in its 2017-18 Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution, earning top scores for its technology capabilities and being highly regarded by customers for execution. Continue reading NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution