DialogTech, the leading provider of actionable marketing analytics for inbound calls, announced a new integration with Amazon Connect and Amazon Lex that provides contact centers with deep, real-time intelligence on inbound calls they can use to personalize call experiences and convert more callers to customers. DialogTech is the only call analytics provider selected by Amazon Web Services (AWS) to integrate with Amazon Connect and Amazon Lex. Continue reading DialogTech Integrates with Amazon Connect to Help Contact Centers Convert More Callers to Customers
Category Archives: Technology
Avaya’s Industry-Leading Contact Center Solution to Help 62nd Annual NORAD Tracks Santa Set New World Record
Avaya is preparing its industry-leading Avaya Customer Engagement technology to help set a new record at the 62nd annual NORAD Tracks Santa, scheduled to start on December 24 and end on Christmas Day, December 25. During the 23-hour period in 2016, more than 1,400 hotline volunteers answered a record 154,192 calls (1.8 calls per second) to the NORAD Tracks Santa 1-877 HI-NORAD hotline. Continue reading Avaya’s Industry-Leading Contact Center Solution to Help 62nd Annual NORAD Tracks Santa Set New World Record
IP Integration Partners with CallMiner for Rapid Deployment of Engagement Analytics
IP Integration (IPI), a leading provider of customer engagement solutions, is enhancing its offer to contact centre clients of all sizes and across all industries following a partnership agreement with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading IP Integration Partners with CallMiner for Rapid Deployment of Engagement Analytics
IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace
NICE inContact announced that IMImobile has joined the DEVone development program to provide omnichannel chat on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading IMImobile Joins NICE inContact DEVone Program to Provide Omnichannel Chat on CXexchange Marketplace
Vizolution Brings Innovative Customer Experience Solutions to Canadian Businesses
Vizolution, a U.K.-based leading provider of Customer Experience technology, announced that the company has established an office in downtown Toronto to support client engagement with Canadian banks, insurance companies, and telecom operators. Continue reading Vizolution Brings Innovative Customer Experience Solutions to Canadian Businesses
Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses
Optus Business expanded its customer experience management solutions with the launch of Optus Customer Engagement Management as a Service (CEMaaS), providing Australian businesses with a single, cloud-hosted package to improve their customer relationships. Continue reading Optus Business Offers Industry’s Most Modern Customer Experience Management Platform To Australian Businesses