Vizolution, a U.K.-based leading provider of Customer Experience technology, announced that the company has established an office in downtown Toronto to support client engagement with Canadian banks, insurance companies, and telecom operators.
Vizolution has achieved 100 percent growth over the last three years and now serves a global client base including banking organizations such as HSBC, Santander, and RBS as well as telecom providers including O2 (Telefonica) and EE.
The Vizolution office is located at 56 Temperance Street in the heart of Toronto’s Financial District. Office staff includes Sales, Marketing, and Business Development personnel. The team will continue to grow with the addition of Business Analysts and Project Managers who will support the needs of clients.
“With an increasingly global client base and a particular focus on North America, we are very pleased to have opened an office in Toronto that will give us closer proximity to our customers and the wider market,” said Bill Safran, CEO of Vizolution. “Our business is a great fit here given Toronto is a commerce hub with a strong technology innovation culture.”
Safran added that Canadian businesses have been highly receptive to Vizolution’s award-winning Software-as-a-Service (SaaS) solutions which streamline difficult customer journeys across store, telephony, and digital channels.
“Vizolution’s software suite has had a huge impact on our clients across Europe, delivering transformed customer journeys for our clients and their customers. We’re looking forward to doing the same in North America,” said Safran.
The company’s digital solutions enable in-store and Call Centre agents and customers to show, share and sign documents offering all the benefits of a face-to-face interaction without branch, travel or meeting costs. Vizolution’s solutions also include a secure self-serve portal that allows customers to electronically sign, send and receive documents from any location and on any device. Clients using Vizolution’s solutions typically see increased customer satisfaction, increased compliance and reduced costs.