24-7 Intouch, a global leader in contact center solutions, announced today its investment in artificial intelligence (AI) and the creation of new technology jobs in Manitoba. Continue reading 24-7 Intouch Announces Investment in AI Technology
Category Archives: Technology
Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers
Amdocs is launching Smartbot, an artificial intelligence (AI) and machine learning-based bot that enables digital service providers (DSPs) to provide customer care, sales and marketing engagements to even the most discerning millennial. Continue reading Amdocs Launches Smartbot to Bring Intelligent Bot-to-Human Customer Experiences to Digital Services Providers
Numerify Announces New Software Development Analytics Application
Numerify announced the expansion of its product footprint to include analysis of software development processes with its latest application, Software Development Analytics (SDA). Numerify SDA delivers deep visibility into every step of the software process from definition to deployment, enabling business leaders to prioritize the effective delivery of application development and innovation projects. Continue reading Numerify Announces New Software Development Analytics Application
DBS leverages Kasisto’s conversational AI platform to launch digibank, an entire bank in the phone, in Indonesia
Kasisto, creators of the leading conversational AI platform for finance, announced that DBS Bank, a leading bank in Asia, launched a groundbreaking, mobile-led bank in Indonesia with KAI Banking powering the virtual assistant conversing in Bahasa Indonesia. Continue reading DBS leverages Kasisto’s conversational AI platform to launch digibank, an entire bank in the phone, in Indonesia
Westcon-Comstor launch ForgeServe IP device provisioning and management
Swoop Datacom Ltd an industry leader in telephony based IoT services and software development, today announce a global distribution partnership with Westcon-Comstor (Westcon Group Inc). The ForgeServe, device provisioning and life-cycle management solution will enhance the Westcon UCC practice service arm with an advanced tool kit catering to the channel and complimenting many of the market leading hardware brands already sold by Westcon. Continue reading Westcon-Comstor launch ForgeServe IP device provisioning and management
NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE announced that the government of the United Kingdom has included NICE in the G-Cloud 9 initiative, a pre-approved list of suppliers offering cloud and digital services to public sector organizations. This framework agreement allows the direct adoption of NICE Robotic Automation solutions, along with associated services, training, and support, from a single online marketplace. Continue reading NICE Selected as Pre-Approved Public Sector Supplier in UK