Avaya, a global leader in Customer Engagement solutions announced new Salesforce Service Cloud integrations with contact center solutions and CRM environments that bring omnichannel capabilities to both existing and new implementations. Continue reading Avaya Announces New Integrations with Salesforce Service Cloud
Category Archives: Technology
Fusion Enhances its Award-Winning, Proprietary UCaaS Solution
Fusion, a leading provider of cloud services, today announced that the company has introduced a number of enhancements to its award-winning MobileConnect UCaaS solution, which increases business productivity with a seamless user experience that can be used on any mobile device or desktop. Continue reading Fusion Enhances its Award-Winning, Proprietary UCaaS Solution
Unify and T-Metrics Complete Joint Interoperability Testing
Unify, the Atos brand for communications software and services, and T-Metrics, a premier telecommunications software developer, today announced they have successfully completed joint interoperability testing by the U.S. Department of Defense (DoD) Joint Interoperability Test Command (JITC). Continue reading Unify and T-Metrics Complete Joint Interoperability Testing
Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres
In a groundbreaking announcement, Vocalcom has revealed a trailblazing partnership with Infinity to provide the world’s first fully-integrated customer journey view on an enterprise contact centre platform. In short, Vocalcom customers will now have the globe’s most informed call centre staff, across all industries. Continue reading Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres
Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps
Salesforce announced myEinstein, powerful machine learning platform services that enable admins and developers of all skill levels to build custom AI apps across Salesforce with clicks, not code. Now every Trailblazer—the hundreds of millions of individuals using Salesforce to drive innovation, transform their companies and grow their careers—are armed with the tools they need to deliver smarter and more personalized customer experiences. Continue reading Salesforce Introduces myEinstein, Empowering Everyone to Build Custom AI-Powered Apps
Salesforce Introduces myTrailhead—Reinventing Learning For Every Trailblazer
Salesforce announced myTrailhead, enabling businesses to reinvent corporate learning and enablement. Salesforce launched Trailhead in 2014 with a mission to create a gamified online learning platform that empowers anyone to skill-up for a job in the thriving Salesforce Economy. Continue reading Salesforce Introduces myTrailhead—Reinventing Learning For Every Trailblazer