In a groundbreaking announcement, Vocalcom has revealed a trailblazing partnership with Infinity to provide the world’s first fully-integrated customer journey view on an enterprise contact centre platform. In short, Vocalcom customers will now have the globe’s most informed call centre staff, across all industries. Continue reading Vocalcom and Infinity announce world-first long-term partnership mission to end uninformed contact centres
Tag Archives: Vocalcom
Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom
PRESS RELEASE: Choosewell announced that it will deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications’ channels. The solution, powered by industry leading Omnichannel Customer interaction platform provider, Vocalcom, will enable Choosewell to propel customer experience by adopting a single cloud-based contact centre platform, while enabling the organisation to achieve greater reliability and providing consumers with the option of omni-channel communications. Continue reading Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom
GetApp Releases its list of the top 25 Call Center apps for Q3 2016
PRESS RELEASE: GetApp’s newly released Q3 2016 ranking of the top cloud-based Call Center applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shoretel battled it out for second and third, respectively, with only 3 points separating the two. Continue reading GetApp Releases its list of the top 25 Call Center apps for Q3 2016
Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions
PRESS RELEASE: Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure. Continue reading Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions
Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions
PRESS RELEASE: Vocalcom, a global provider of cloud-based call centre software, has announced its intention to partner with Aeriandi, a cloud-based Level 1 PCI DSS service provider. This will be to integrate their Agent Pay and IVR Assist solutions and to provide a solution that eliminates telephone based card data, from both Vocalcom’s and their customer’s infrastructure. Continue reading Vocalcom and Aeriandi announce partnership to provide hosted PCI compliant cloud based call centre solutions
Vocalcom Ranks Best Call Center Software app by GetApp for Q3 2015
PRESS RELEASE: Vocalcom, a global provider of cloud contact center software, today announced it has been ranked among the top Cloud Call Center Software providers by GetApp, by giving businesses the ability to instantly connect people to prospects and customers, improve sales performance, and delight customers through great customer service. Continue reading Vocalcom Ranks Best Call Center Software app by GetApp for Q3 2015
Vocalcom Launches Click2Start Cloud Call Center to Deliver More Customers to SMBs
PRESS RELEASE: Vocalcom, a global provider of cloud-based call center software and sales acceleration technology, announced that it has launched Click2Start for the SMB market. The true cloud solution simplifies call center set-up or modernization for small and mid-sized businesses, enabling them to leverage up-to-date solutions without bearing the burden of upfront capital or additional IT investments. Continue reading Vocalcom Launches Click2Start Cloud Call Center to Deliver More Customers to SMBs
Infoline Wins Best Government Call Centre Award With Vocalcom
PRESS RELEASE: Infoline LLC, a leading Business Process Outsourcing (BPO) service providers in Oman was recognized for their best Government projects at an award ceremony held in Dubai recently. Vocalcom, a leading global provider of omnichannel cloud-based contact center software and sales acceleration technology for enterprises, contact centers, BPOs, and collection agencies worldwide, hosted the event. Continue reading Infoline Wins Best Government Call Centre Award With Vocalcom
Vocalcom to Integrate New Twitter Ecosystem Solutions into its Cloud Contact Centre Software
PRESS RELEASE: Vocalcom has announced that it will release shortly its social customer service solution for Twitter through the integration of Twitter’s new ecosystem solutions—a suite of data products and functionality designed especially for enterprises with the interest of building the next generation of customer service solutions. With this solution, Vocalcom cloud contact center software will offer rich context about customers, gain insights from customer service interactions, and prioritize conversations that need attention. Continue reading Vocalcom to Integrate New Twitter Ecosystem Solutions into its Cloud Contact Centre Software
Vocalcom Wins 2015 CUSTOMER Contact Center Software Award
PRESS RELEASE: Vocalcom, a leading global provider of cloud contact center and sales acceleration technology which helps businesses unlock massive productivity gains, and effortlessly personalize customer service experience, announced today that TMC, a global, integrated media company, has named its virtual contact center software as a 2015 CUSTOMER Contact Center Technology Award winner. Continue reading Vocalcom Wins 2015 CUSTOMER Contact Center Software Award