Applied Voice & Speech Technologies, Inc. (AVST) announced that its industry-leading Unified Communications (UC) platform, CX‑E, is now hosted within collab9’s FedRAMPSM authorized cloud UC infrastructure. This follows the earlier announcement that AVST and collab9 had entered a partnership to deliver a joint solution to federal, state and local government entities. Continue reading AVST and collab9 Release FedRAMP Authorized Joint UCaaS Offering
Category Archives: Technology
Avaya Powers Digital Transformation to Modernise the Customer Experience
With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which they can confidently embrace the future. To that end, Avaya Customer Engagement Solutions hold the key for successfully navigating digital transformation initiatives, enhancing mobile services and incorporating emerging technologies. Continue reading Avaya Powers Digital Transformation to Modernise the Customer Experience
Revolabs Continues to Expand Unified Communications Leadership With Westcon
Revolabs®, Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that Westcon Group European Operations Ltd. will distribute Revolabs’ entire unified communications (UC) product portfolio for teleconferencing, cloud and huddle room applications, including the new Yamaha CS-700 video sound collaboration system and the Skype for Business-certified Yamaha YVC-1000MS speakerphone, in Europe, the Middle East, and Africa (EMEA). Continue reading Revolabs Continues to Expand Unified Communications Leadership With Westcon
Promapp Unveils ‘Consumer-Style’ Star Rating System to Stimulate Process Improvement Culture
Promapp, a leading provider of cloud-based business process management (BPM) software, has unveiled a new star rating system that aims to boost collaboration and promote a healthy process culture. The new ‘consumer-style’ feature feeds off the success of tools used by firms such as TripAdvisor and Uber where users are given the opportunity to rate their experience and offer comments. Continue reading Promapp Unveils ‘Consumer-Style’ Star Rating System to Stimulate Process Improvement Culture
Acticall Sitel Group Partners with BRIDGEi2i Analytics Solutions and Qlik to Empower Customer Experience Management Through Enhanced Digitization and Big Data
Acticall Sitel Group, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Acticall Sitel Group’s ability to leverage data and analytics to help their customers provide exceptional client experience moments. Continue reading Acticall Sitel Group Partners with BRIDGEi2i Analytics Solutions and Qlik to Empower Customer Experience Management Through Enhanced Digitization and Big Data
Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement
Altitude, a global provider of omnichannel solutions to deliver great customer experiences, and Comways, a provider of advanced integrated solutions for contact centers announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. Continue reading Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement