PRESS RELEASE: Nuance announced virtual assistant and asynchronous chat innovations have been added to the Nuance Digital Engagement Platform – innovations that make it possible and practical for enterprises to engage with their customers using app messaging and SMS. Continue reading Nuance Says “Text Me”; Amps Up Customer Self-Service with Asynchronous Messaging for SMS, In-App and Social Messaging Bots and Platforms
Category Archives: Technology
NICE Introduces Enhanced Suite of Advanced Customer-Centric Solutions for Enterprises in China
NICE announced its next-generation Interaction Analytics solution, Nexidia Analytics, and enhanced Real-Time Authentication (RTA) offering for customers in China. These solutions offer enterprises a data-driven service culture for improved customer satisfaction, by enabling the use of analytics across every interaction channel as well as swift customer authentication during self-service Interactive Voice Response (IVR) calls and interactions with a service representative. Continue reading NICE Introduces Enhanced Suite of Advanced Customer-Centric Solutions for Enterprises in China
8×8 Launches New Global Distribution Model with Leading Master Agents and Value Added Distributors
8×8 announced a global distribution model that enables master agents and distributors to accelerate their marketing and sales of 8×8 Communications Cloud™ services, and provide a clear blueprint for expanding their partnership with 8×8 into new regions. Continue reading 8×8 Launches New Global Distribution Model with Leading Master Agents and Value Added Distributors
Genesys Cloud Solutions Included in G-Cloud 9 Framework Agreement
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, today announced that it has been included as a supplier on G-Cloud 9, the latest edition of the UK government’s G-Cloud Framework. Continue reading Genesys Cloud Solutions Included in G-Cloud 9 Framework Agreement
CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. Continue reading CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment
Pega Extends Cloud Choice Through Expanded Collaboration With AWS
Pegasystems at PegaWorld announced that it has deepened its relationship with Amazon Web Services (AWS) to give customers additional options for deploying Pega software on AWS. Continue reading Pega Extends Cloud Choice Through Expanded Collaboration With AWS