Liquid Voice, one of the leading providers of interaction recording, quality management and analytics, has announced the immediate availability of a new Automated Speech Transcription solution. Used in conjunction with Liquid Voice’s interaction recording and quality monitoring platforms, it will significantly enhance the ability of contact centres and control rooms to locate and replay stored recordings for a wide range of dispute resolution, compliance, quality management and event reconstruction applications. Continue reading Liquid Voice Launches Next Generation Automated Speech Transcription Solution
Category Archives: Technology
Pega Eliminates IT / Business Translation Gap With Launch of Pega Agile Workbench
Pegasystems announced the launch of Pega® Agile Workbench – a new visual application development tool that provides a foolproof way for business and IT to collaborate and bring better software to market faster. Using an intuitive sticky note-like interface, Pega Agile Workbench creates a real-time feedback loop that simplifies communication, speeds iteration, and guides all stakeholders onto an aligned path to digital transformation. Continue reading Pega Eliminates IT / Business Translation Gap With Launch of Pega Agile Workbench
Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9
PRESS RELEASE: Five9 announced that the Five9 Virtual Contact Center (VCC) has been selected by a leading healthcare company to modernize and transform their contact centers from silos of customer service into a true end-to-end engagement center of excellence. The customer had multiple legacy platforms with limited integration between its ACD’s, CRM, WFO and, Analytics. Continue reading Healthcare Technology Innovator Improves Patient Experiences by Transitioning Contact Centers to the Cloud with Five9
West’s Unified Communications Services Hires New Sales Leader
West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that Kim McLachlan has joined their leadership team as its new Senior Vice President of Sales for its voice, networks and contact center lines of business. In this role, McLachlan will drive revenue growth through a national network of leading resellers, VARs and a direct sales team. Continue reading West’s Unified Communications Services Hires New Sales Leader
CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency
PRESS RELEASE: The Customer Effort Score (CES) is a customer loyalty metric widely used to determine the amount of effort customers put in to getting a query addressed or issue resolved. This metric can now be tracked on CloudCherry’s Customer Experience platform in real-time. Continue reading CloudCherry Adds Customer Effort Score to Its VOC Platform; Helps Organizations Track and Improve Service Efficiency
8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
8×8 and Jenne announced a partnership to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to mid-market and enterprise companies in the U.S. through a value-added distribution model. Continue reading 8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.