PRESS RELEASE: Genpact, a global professional services firm focused on delivering digital transformation unveiled Genpact Cora – an artificial intelligence (AI)-based platform that accelerates digital transformation for enterprises. Genpact Cora is a modular, interconnected mesh of flexible digital technologies that hones in on specific operational business challenges and tackles them from beginning to end, helping large global companies reframe and solve their most pressing real world business issues. Continue reading Genpact Launches Artificial Intelligence-Based Platform, “Genpact Cora”
Category Archives: Technology
CardEasy ‘keypad payment by phone’ DTMF payment solution now rated “Avaya Compliant”
PRESS RELEASE: Syntec, a leading UK network operator and managed services provider announced that its CardEasy MOTO payment solution is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services. Continue reading CardEasy ‘keypad payment by phone’ DTMF payment solution now rated “Avaya Compliant”
Cyara Expands Leadership Team After 70% Year-on-Year Growth
PRESS RELEASE: Cyara, the market-leading provider of omnichannel customer experience testing and monitoring solutions, today announced the appointment of five new senior management members. The appointments come after Cyara experienced a 70% year-on-year growth in its SaaS product sales. Continue reading Cyara Expands Leadership Team After 70% Year-on-Year Growth
WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center
PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center. Continue reading WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center
Promapp Checks In At Credit Union South
PRESS RELEASE: Promapp, a leading provider of cloud-based business process management software, has won a contract to support digital process innovation at Credit Union South, one of New Zealand’s oldest and most established credit unions. Promapp will enable the organisation to boost customer experience resulting from streamlined processes at a time when the credit union is undergoing major digital business transformation. Continue reading Promapp Checks In At Credit Union South
OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud
PRESS RELEASE: OpenMethods announced its partnership with Five9. The partnership will start with OpenMethods’ releasing PopFlow Studio for Five9’s Cloud Contact Center and Oracle Service Cloud. This PopFlow release will enable contact centers using Five9 and Oracle Service Cloud to automate workflows, personalize customer experiences and reduce average call handle time by more than 30 seconds. Continue reading OpenMethods and Five9 Create Partnership to Enable Streamlined Omnichannel Interaction for Contact Centers Using Oracle Service Cloud