NICE announced it has been named the market share leader based on number of seats for workforce management in DMG Consulting LLC’s 2023-2024 Enterprise Workforce Management Product and Market Report. Continue reading NICE’s Workforce Management Leads Market Share for Ninth Straight Year in DMG Consulting’s 2023-2024 Enterprise WFM Product and Market Report
Category Archives: Technology
Introducing Sophie AI, TechSee’s MultiSensory Virtual Agent for Customer Service
TechSee, the leading company for remote visual experiences, announces that it has launched Sophie AI, the first MultiSensory AI Agent for customer service. Continue reading Introducing Sophie AI, TechSee’s MultiSensory Virtual Agent for Customer Service
Crexendo® Unveils Cutting-Edge Generative AI Technology Using ChatGPT
Crexendo, an award-winning premier provider of cloud communication platform and services, video collaboration and managed IT services, announced the launch of its new Generative AI technology features powered by ChatGPT in the Company’s Contact Center solution. Continue reading Crexendo® Unveils Cutting-Edge Generative AI Technology Using ChatGPT
SurveyMonkey Launches SurveyMonkey Forms
SurveyMonkey, a global leader in online surveys and forms, today announced the launch of SurveyMonkey Forms. Combining all-new features with the best of its beloved flagship survey product, SurveyMonkey Forms enables users the ability to easily create professional forms in a single, easy-to-use platform. Continue reading SurveyMonkey Launches SurveyMonkey Forms
IntelePeer Launches SmartOffice Solution
IntelePeer, a leading provider of AI-powered communications automation solutions, announces the launch of its SmartOffice solution, which will enable regional offices and retail outlets to enhance local-level customer experience while introducing greater efficiencies and cost-effectiveness to their operations. Continue reading IntelePeer Launches SmartOffice Solution
SAP Announces New Generative AI Assistant Joule
SAP has announced Joule, a natural-language, generative AI copilot that will transform the way business runs. Continue reading SAP Announces New Generative AI Assistant Joule