Maintel, the pioneering cloud and managed services company, has announced an expanded partnership with Avaya, a global leader in customer experience solutions. Continue reading Maintel expands partnership with Avaya to enhance their Customer Experience Solutions
Category Archives: Technology
AWS Announces Amazon Q to Reimagine the Future of Work
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced Amazon Q, a new type of generative artificial intelligence-(AI) powered assistant that is specifically for work and can be tailored to a customer’s business. Continue reading AWS Announces Amazon Q to Reimagine the Future of Work
Sangoma Technologies Partnership Powers UK PSTN Switch-Off Opportunities
Thousands of UK businesses grappling with the imminent termination of traditional analogue telephony have been given a major boost by an announcement set to accelerate their transition to a digital-first future. Continue reading Sangoma Technologies Partnership Powers UK PSTN Switch-Off Opportunities
Xdroid offers Superior Speech Analytics with Advanced NLP-based Features
Xdroid is excited to announce the launch of its next array of sophisticated features powered by state-of-the-art Natural Language Processing (NLP) and Artificial Intelligence (AI). Continue reading Xdroid offers Superior Speech Analytics with Advanced NLP-based Features
Zoom launches Zoom Surveys
Zoom has launched Zoom Surveys, giving users the ability to quickly create and edit surveys and polls and easily share them with employees, customers, and more. Continue reading Zoom launches Zoom Surveys
Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences
At AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI capabilities in Amazon Connect, AWS’s cloud contact centre that enables organizations of all sizes to deliver better customer experiences at lower cost. Continue reading Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker Productivity, Save Costs, and Improve Customer Service Experiences