Transcom, a global CX services provider, is partnering with Google Cloud to develop AI solutions to improve customer service operations, reduce cost and raise customer satisfaction. Continue reading Transcom partners with Google Cloud to create generative AI solutions for CX
Category Archives: Technology
SurveyMonkey announces international availability of AI-generated surveys
SurveyMonkey, a global leader in online surveys and forms, announced the international availability of Build with AI, a new survey creation feature powered by AI research and deployment company, OpenAI. Continue reading SurveyMonkey announces international availability of AI-generated surveys
Uniphore and Workair Partner to Bring Enterprise AI to Ireland
Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres. Continue reading Uniphore and Workair Partner to Bring Enterprise AI to Ireland
Yellow.ai Scales Generative AI–powered Chatbot and Voicebot Solutions Globally on AWS
Amazon Web Services (AWS), an Amazon.com company, announced that Yellow.ai, a global leader in conversational artificial intelligence (AI), has chosen AWS as its preferred cloud provider to power its generative AI–powered voicebot and chatbot solutions. Continue reading Yellow.ai Scales Generative AI–powered Chatbot and Voicebot Solutions Globally on AWS
Airship Unifies Experimentation and Optimization to Improve Every Mobile Customer Experience
As organizations rush to adopt AI, a data-driven focus is foundational — not only to fuel better AI, but to avoid sacrificing long-term customer value for short-term gains. Nowhere is this more important than in mobile app experience, where value creation opportunities are 3-4X greater than anywhere else. Continue reading Airship Unifies Experimentation and Optimization to Improve Every Mobile Customer Experience
Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with CCaaS and CX specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. Continue reading Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions