Unified communications vendor, Swyx Solutions AG and CRM expert, CAS Software AG are deepening their existing collaboration. The common goal is to open up new channels for customer communications and to bundle all contact types into one single solution. Companies can therefore transform any interaction into a unique customer experience. Continue reading Swyx announces partnership with CRM specialist for enhanced customer experience
Category Archives: Technology
NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
NewVoiceMedia has been recognised in Fresh Business Thinking’s Shift 100 ‘MAd Tech’ Edition, a list of the most dynamic and agile media, advertising and technology entrepreneurs. Continue reading NewVoiceMedia co-founders recognised as innovative entrepreneurs at the forefront of ‘MAd Tech’
Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations
honeybee, a pioneer set to transform the way people buy and sell, has announced a partnership with Webhelp, one of the world’s leading customer experience and business process outsourcers. The collaboration will see Webhelp introducing the honeybee solution into contact centres across the globe, improving the customer journey for organisations in a wide range of regions and industries. Continue reading Webhelp and honeybee Form Partnership to Revolutionise Contact Centre Sales Operations
BGL Group invests in Customer Excellence programme to build multi-channel capability.
BGL Group’s strategic focus is to make a difference for its customers, colleagues and communities. The Group has developed a Customer Excellence strategy intended to utilise digital technology with the aim of improving overall customer experience. BGL is a leading digital distributor of household finance products to more than eight million customers who are serviced through Fusion contact centres across the UK. Continue reading BGL Group invests in Customer Excellence programme to build multi-channel capability.
Prysm Announces Tom Blenkin as Europe VP of Sales
PRESS RELEASE: Prysm, Inc., a leading digital workplace platform provider announced the appointment of Tom Blenkin who will lead the company’s European region as vice president of sales. Blenkin brings with him an industry-proven track record with more than 10 years of experience working in the European software market. Continue reading Prysm Announces Tom Blenkin as Europe VP of Sales
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
PRESS RELEASE: Based on its recent analysis of the contact center software market, Frost & Sullivan recognizes Virtual Hold Technology (VHT) with the 2017 North America Frost & Sullivan Award for New Product Innovation. Continue reading VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™