Eckoh announces that it has added the capability to take a secure payment directly via live web chat. This new capability extends Eckoh’s impressive payments portfolio and means that Eckoh is the world’s first Payment Card Industry Data Security Standards (“PCI DSS”) Level 1 service provider to be able to offer secure payment solutions across the full spectrum of phone, web, mobile app, SMS and now Live Chat. Continue reading Eckoh and K2C add Secure Payments over Live Chat
Category Archives: Technology
Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
PRESS RELEASE: Confirmit has launched an intuitive and ground-breaking survey designer that removes the complexity of advanced survey creation and enables questionnaires to be created in half the time of many competing solutions. Continue reading Confirmit Launches New Survey Designer for Faster, More Engaging Survey Creation
Genius Foods chooses RingCentral as Unified Communications provider
CASE STUDY: Genius foods started out in Edinburgh in 2009 with the aim of providing high quality alternatives for baked products on the shelves that contain gluten. The business quickly became a multi-site company with locations in Bathgate, Hull and Scunthorpe. Today the products can be found in stores around the world. Continue reading Genius Foods chooses RingCentral as Unified Communications provider
Cyara CX Automated Test and Monitoring Virtual Agent Now Rated Avaya Compliant
PRESS RELEASE: Cyara announced that its CX Automated Test and Monitoring Virtual Agent 6.4 is compliant with key customer and team engagement solutions from Avaya, a global provider of business communications software, systems and services. Cyara’s market-leading multi-touch discovery, testing and monitoring platform helps enterprises accelerate their delivery of flawless customer experiences at scale. Continue reading Cyara CX Automated Test and Monitoring Virtual Agent Now Rated Avaya Compliant
Voxox Cloud Phone Introduces Two-Way SMS for Toll-Free Numbers with Complimentary Texting Nationwide
PRESS RELEASE: Voxox® announced that the company has added two-way SMS support for toll-free phone numbers available through Cloud Phone, the cloud-based virtual phone system for entrepreneurs and very small businesses. Voxox is also extending its free business texting offer to customers with toll-free numbers. The quantity of free text messages is dependent on the user’s calling plan option selected. Continue reading Voxox Cloud Phone Introduces Two-Way SMS for Toll-Free Numbers with Complimentary Texting Nationwide
HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery
PRESS RELEASE: Global BPO provider Hinduja Global Solutions (HGS), has expanded its partnership with Avaya to provide a high performance contact centre platform for its international customers. The enhancement brings further cost savings and service improvements for 10,000 voice based contact centre seats that serve customers in the US, Europe and Asia Pacific. Continue reading HGS and Avaya Expand Partnership to Shape the Future of Contact Center and Customer Experience Delivery