ShoreTel Integrates with G Suite and Google Chrome to Streamline Workflows and Increase Productivity

PRESS RELEASE: ShoreTel®, a leading provider of communication solutions that make interactions simple launched ShoreTel Connect for Chrome browser, an integrated solution that delivers a unified communications experience between ShoreTel Connect, G Suite and Google Chrome. With a new client app, users can streamline workflows and increase efficiencies with integrated contacts, events and call control.

Specifically, this integration enables users to:

  • Easily search for contacts by merging ShoreTel contacts with G Suite contacts into a single list. Connect for Chrome browser lets users search through all contacts at once and initiate a call with one click.
  • Maximize productivity with integrated call control. Users can search for contacts, dial and control calls from the Chrome browser extension all in one place. User can also view presence status for contacts within search results.
  • Users can create and join ShoreTel events from Google Calendar.
  • Clicking on a notification takes users into a web conference where they can collaborate by sharing their screen and participating in a group chat.

“Google Chrome browser and G Suite are heavily used in the enterprise and across verticals, so the time is right to integrate ShoreTel Connect with Google,” said Eugenia Corrales, Senior Vice President of Solutions Group at ShoreTel. “Our new offer reinforces our commitment to create intuitive and integrated solutions. Now, Chrome browser users have a seamless enhanced experience with the integrated ShoreTel features. We will continue to grow our capabilities in this area with a focus on broader web-based collaboration.”

Matt Pingatore, CEO of Packet Fusion, a ShoreTel Platinum partner, said: “The world today is suffering from ‘tool fatigue’ with too many overlapping desktop productivity tools. With ShoreTel Connect for Chrome browser, users are not forced to use one tool over the other but can pick the place where they want to work. Genius! And the sales process for us just got easier.”

Connect CLOUD and ONSITE users can get up and running quickly and easily by downloading the ShoreTel Connect extension from the GoogleChrome webstore.

Connect for Chrome browser is available for no additional cost to U.S. Connect CLOUD and Connect ONSITE customers with Essentials, Standard and Advanced service or product plans.