Enghouse Interactive introduced version 7.0 of its comprehensive IP call and computer recording, quality monitoring and evaluation software, Quality Management Suite (QMS). Continue reading Enghouse Interactive Introduces Quality Management Suite v 7.0
Category Archives: Technology
Unify enriches team collaboration with Plantronics Audio Solutions
Unify, the Atos brand for communications software and services announced a partnership with Plantronics to offer Unify Circuit solutions powered by Plantronics Hub software to augment team collaboration. This integration provides superior call quality and helps increase employee flexibility and productivity. Continue reading Unify enriches team collaboration with Plantronics Audio Solutions
OpenMethods Announces New Integration Partnership with Next Caller
PRESS RELEASE: OpenMethods, the omnichannel optimization platform that allows companies to easily integrate their telephony platforms into Oracle CRM, today announced a new integration with Next Caller’s Advanced Caller ID database. The partnership allows contact centers on Oracle Service Cloud to utilize real-time contextual data for 500+ million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. Continue reading OpenMethods Announces New Integration Partnership with Next Caller
8×8 Announces Availability of New Virtual Contact Center Editions
8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs. Continue reading 8×8 Announces Availability of New Virtual Contact Center Editions
Mitel Announces Closing of New Credit Facility
Mitel® announced that it has closed a new credit facility that includes significantly improved terms as well as greatly enhanced capacity and flexibility to capitalize on the rapidly changing unified communications and collaboration (UCC) market. Continue reading Mitel Announces Closing of New Credit Facility
Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation