8×8 announced the general availability of new 8×8 Virtual Contact Center Editions and implementation packages. The new solution and integration options are packaged and priced to better align features and value delivery with the specific requirements of companies adopting cloud for their contact center needs. Continue reading 8×8 Announces Availability of New Virtual Contact Center Editions
Category Archives: Technology
Mitel Announces Closing of New Credit Facility
Mitel® announced that it has closed a new credit facility that includes significantly improved terms as well as greatly enhanced capacity and flexibility to capitalize on the rapidly changing unified communications and collaboration (UCC) market. Continue reading Mitel Announces Closing of New Credit Facility
Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
New Release of Buzzeasy’s Cloud-Based Customer Contact Solution
PRESS RELEASE: Buzzeasy announced the latest release of its innovative cloud-based customer contact solution. Delivering advanced in-queue callback, virtual hold technology, and uniting digital communication to the contact centre, Buzzeasy transitions customers from digital self-service to live agent with full customer context. Continue reading New Release of Buzzeasy’s Cloud-Based Customer Contact Solution
PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time
PRESS RELEASE: Communications and IT services company PCI Services are now offering carrier-grade hosted telephony (HT) and unified communications (UC) on a pay-per-seat-per-month basis, making these services accessible to SMEs for the first time. The services allow companies to combine their existing IT infrastructure with Unify OpenScape Enterprise UC software-as-a-service (SaaS) to simplify and improve their business communications and productivity while reducing operating costs. Continue reading PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time