Blueworx, a provider of Interactive Voice and Customer Experience solutions designed to deliver dynamically scalable, flexible and reliable voice technologies, announces the availability of Blueworx CX as part of a partnership with Aspect Software. Aspect is an award-winning cloud provider of fully integrated consumer engagement, workforce optimization and self-service solutions. Continue reading Modernizing the Customer Experience
Category Archives: Partnerships
Sitel Group Partners with CallMiner to Improve Customer Experiences Through Speech Recognition and Omnichannel Engagement Analytics
Sitel Group, one of the largest customer experience companies in the world, announced that it has partnered with speech analytics software provider, CallMiner, to further improve brands conversations with their customers. Continue reading Sitel Group Partners with CallMiner to Improve Customer Experiences Through Speech Recognition and Omnichannel Engagement Analytics
Appian and KPMG Apply Artificial Intelligence to Create Business Value
Appian and KPMG LLP announce an expansion of their strategic alliance. Together, the companies are focused on making it easier to realize the business value of artificial intelligence by combining the KPMG Ignite portfolio of AI services with the speed, features, and intelligent automation capabilities of Appian’s low-code platform. Continue reading Appian and KPMG Apply Artificial Intelligence to Create Business Value
Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that MicroCorp, a premier value-added distributor of communications and cloud solutions, has joined its prestigious partner program. Building on its momentum in the channel, RingCentral continues to strengthen its program with strategic partners as enterprise demand for cloud communications solutions continues to rise. Continue reading Master Agent MicroCorp Partners with RingCentral to Drive Enterprise Adoption of Cloud Communications Solutions
HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure
HubStor, a leading archive-as-a-service solution for unstructured data on the Microsoft Azure cloud platform, announced integration and global partnership with Red Box Recorders, a leading provider of communication recording solutions used by the world’s top 6 banks and 85% of global interdealer brokers. Continue reading HubStor and Red Box Recorders Partner to Bring Voice Archiving Compliance to Microsoft Azure
TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics
TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics