TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, the award-winning platform provider of speech and customer engagement analytics. Continue reading TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Centre Platform with Speech Analytics →

VOX Network Solutions (VOX) has announced a partnership with Enacomm to bring Enacomm’s industry-leading, innovative and transformative self-service solutions to VOX clients. Through its flagship Contact Center practice, VOX provides consulting, services and solutions to some of the largest contact centres in the world. Continue reading VOX Network Solutions and Enacomm Team Up →

Conversocial, the leading digital customer service platform announced the addition of WeChat support–powering digital customer service capabilities for the massive Chinese social messaging network. The integration enables digital customer care teams to leverage intelligent agent routing, conversational filtering and prioritization, robust workflows, and real-time analytics to deliver digital care over WeChat. Continue reading Conversocial Integrates WeChat Messaging as a Digital Customer Care Channel →

8×8 announced a strategic partnership between its UK subsidiary and Itancia SARL, a pan-European specialist in the distribution of communication solutions to meet increasing customer demand in Europe. Continue reading 8×8 Enters Into Partnership With Itancia to Bring Cloud Communications to France →

LivePerson, a leading provider of cloud mobile and online business messaging solutions, and LINE Corporation have announced a new partnership that allows brands to connect conversationally with consumers through the messaging app, one of the most popular in the world. Continue reading LivePerson and LINE partner to give consumers a simple and easy way to connect with brands →

Aspect Software, a leading provider of customer engagement, workforce optimisation, and self-service solutions and CallMiner, a leading provider of award-winning speech and customer engagement analytics, have announced a joint solution to help financial services organisations meet the compliance regulations of the Markets in Financial Instruments Directive II (MiFID II). Continue reading Aspect Software and CallMiner partner to bring greater MiFID compliance to financial service markets →