Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Category Archives: Partnerships
Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
TeleWare & Pennine team up to provide compliant recording offering to the channel
TeleWare, the leading communication technology business, and Pennine, the business communications specialist, have announced a partnership designed to offer TeleWare’s innovative call recording technology to even more customers in the run up to the regulation-filled 2018. Continue reading TeleWare & Pennine team up to provide compliant recording offering to the channel
Airtel Partners With Amdocs for Innovation
Bharti Airtel Limited, India’s largest telecommunications services provider, and Amdocs, a leading provider of software and services to communications and media companies announced a strategic partnership creating an innovation foundry to bring exciting new services to Airtel’s customers in India. Continue reading Airtel Partners With Amdocs for Innovation
Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centres. Continue reading Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre
PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience
CallMiner, the award-winning platform provider of speech and customer engagement analytics announced its partnership with PTP, a leading customer experience (CX) consulting firm. PTP provides organizations with CX-focused solutions that drive revenue and improve experience-based metrics. Continue reading PTP Partners with CallMiner, Bringing Advanced Speech Analytics to Improve Contact Center Performance and Customer Experience