VOX Network Solutions (VOX) has announced a partnership with Enacomm to bring Enacomm’s industry-leading, innovative and transformative self-service solutions to VOX clients. Through its flagship Contact Center practice, VOX provides consulting, services and solutions to some of the largest contact centres in the world.
Enacomm is a top provider of intelligent interactions and customer authentication technologies for banks, credit unions and credit card companies. Through the reseller agreement, financial institutions will be equipped with VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“We are very excited to partner with Enacomm,” said VOX Network Solutions’s VP of Customer Digital Experience, Chanley Geveshausen. “Their solutions empower a new generation of customer self-service channels. We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants,” said Geveshausen.
“VOX stays in the know about cutting-edge technologies so that it can outfit its customers with the best converged voice and data solutions on the market,” said Enacomm CEO Michael Boukadakis. “We’re glad that VOX recognizes the value of Enacomm’s AI-assisted banking and intelligent IVR solutions, because banks and credit unions across the country know they can trust VOX to help modernize their back-end systems and customer-facing applications.”
Harnessing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.
The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.